Customer Relationship Manager
Commerce

Description of job position

• Leadership over the key account department.
• Proactively leads the business’s strategic account planning processes and develops performance objectives, sales targets, and critical milestones for weekly/monthly/annual periods.
• Leads the department in assessing, clarifying, and validating consumer needs on a regular basis.
• Is accountable for the achievement of the department’s assigned targets for profitable sales volume and achievement of the business’s overall objectives
• Develops and maintains healthy relationships with senior managers for all key accounts in order to guarantee their smooth execution.
• Gathers data and information both from his own initiatives and from junior key account management compiling it, analyzing it, and creating formal reports and presentations that will be used collaboratively with senior key account management
• Formulation of decisions and strategies.