Customer Support

Call Center Supervisor

Gross salary in Congo is

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80% of people earn:

27K - 79K XAF

10% earn less lthan 27K XAF

10% earns more than 79K XAF

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Paylab.com salary survey, 80% of people on the Call Center Supervisor position in the Congo earn between 27,119 XAF and 79,348 XAF monthly gross.

10% of employees earn less than 27,119 XAF and 10% of people earn more than 79,348 XAF.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
Supervising and training call center agents to enhance their performance and customer service skills.
Monitoring call metrics and performance indicators to identify areas for improvement.
Handling escalated customer inquiries and resolving complex issues in a timely manner.
Developing and implementing policies and procedures to improve service quality and operational efficiency.
Conducting regular performance evaluations and providing constructive feedback to team members.
Ensuring compliance with company policies and industry regulations.
Collaborating with other departments to address customer needs and improve service offerings.
Preparing reports on call center performance, customer feedback, and team productivity.
Fostering a positive work environment that encourages teamwork and employee engagement.
Assisting in the recruitment and onboarding process of new call center staff.
Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.

Position Call Center Supervisor - Customer Support in the labour market

In the salary ranking,
the job position takes

316. place

Women representation in position

n/a

Average age of respondent by position

n/a

813. place

Nursery School Teacher Assistant

Education, Science & Research

15,744 - 32,144 XAF

317. place

Design Technician

Production

316. place

Call Center Supervisor

Customer Support

27,119 - 79,348 XAF

315. place

ICT-specialist

Information Technology

29,203 - 76,474 XAF

1. place

Chief Executive Officer

Top Management

62,319 - 280,765 XAF

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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