Customer Support

Customer service analyst

Gross salary in Switzerland is

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80% of people earn:

56K - 105K USD

10% earn less lthan 56K USD

10% earns more than 105K USD

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Paylab.com salary survey, 80% of people on the Customer service analyst position in the Switzerland earn between 55,905 USD and 104,582 USD annually gross.

10% of employees earn less than 55,905 USD and 10% of people earn more than 104,582 USD.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Analyzing customer service data to identify trends, patterns, and areas for improvement.
Monitoring and evaluating customer interactions to ensure quality and adherence to service standards.
Collaborating with cross-functional teams to develop strategies that enhance customer satisfaction and loyalty.
Preparing detailed reports and presentations on customer feedback and service performance metrics.
Conducting root cause analysis for customer complaints and implementing corrective actions.
Assisting in the development and implementation of customer service policies and procedures.
Providing support and training to customer service representatives to improve service delivery.
Utilizing customer relationship management (CRM) tools to track interactions and gather insights.
Participating in customer service initiatives and projects aimed at improving overall service efficiency.
Staying updated on industry trends and best practices to recommend innovative solutions for customer engagement.

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The most common career path of an employee

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Position Customer service analyst - Customer Support in the labour market

In the salary ranking,
the job position takes

584. place

Women representation in position

n/a

Average age of respondent by position

n/a

813. place

Nursery School Teacher Assistant

Education, Science & Research

32,520 - 64,176 USD

585. place

Joiner

Wood Processing Industry

51,437 - 110,247 USD

584. place

Customer service analyst

Customer Support

55,905 - 104,582 USD

583. place

Postal Delivery Worker

Telecommunications

45,504 - 118,272 USD

1. place

Chief Executive Officer

Top Management

149,974 - 502,294 USD

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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