Management

Head of Customer Support

Gross salary in Switzerland is

An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:

60K - 131K CHF

10% earn less lthan 60K CHF

10% earns more than 131K CHF

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Paylab.com salary survey, 80% of people on the Head of Customer Support position in the Switzerland earn between 60,216 CHF and 131,160 CHF annually gross.

10% of employees earn less than 60,216 CHF and 10% of people earn more than 131,160 CHF.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Responsibility for leading the customer support team
Strategy creation, customer support direction and subsequent implementation,
Support, team coaching, solving demanding customers
Track the resolution of customer issues from receipt to resolution
Improving services, increasing customer engagement and facilitating organic growth
Resolving complaints and creating reports
Providing information to the company's customers, telephone and e-mail communication
Improving the efficiency of customer support and creating methodological guidelines for contact with customers

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The most common career path of an employee

The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.

Position Head of Customer Support - Management in the labour market

In the salary ranking,
the job position takes

194. place

Women representation in position

n/a

Average age of respondent by position

n/a

813. place

Nursery School Teacher Assistant

Education, Science & Research

26,400 - 50,964 CHF

195. place

Product Marketing Manager

Commerce

44,784 - 152,328 CHF

194. place

Head of Customer Support

Management

60,216 - 131,160 CHF

193. place

Auditor

Economy, Finance, Accountancy

58,644 - 133,296 CHF

1. place

IT Director

Top Management

133,692 - 329,340 CHF

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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