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- Overseeing daily operations in the hospitality environment to ensure high-quality service delivery.
- Managing staff schedules and assigning tasks to ensure efficient workflow during shifts.
- Training and mentoring team members to enhance their skills and improve service standards.
- Monitoring guest satisfaction and addressing any concerns or complaints promptly and professionally.
- Collaborating with other departments to ensure seamless service and guest experiences.
- Implementing and maintaining health and safety regulations, ensuring compliance with industry standards.
- Assisting in inventory management, including ordering and restocking supplies as needed.
- Conducting regular inspections of the facility to ensure cleanliness and maintenance standards are met.
- Preparing reports on operational performance, staff productivity, and guest feedback for management review.
- Promoting a positive work environment and fostering team spirit among staff members.
