Customer Support

Call Operator

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Description of job position

Answering incoming calls and providing information about services to interested customers.
Handling customer inquiries and resolving complaints related to services.
Conducting outbound calls for service promotion and sales.
Maintaining accurate records of customer interactions and transactions.
Compiling and managing statistics on call volumes and service requests.
Collaborating with team members to improve service delivery and customer satisfaction.
Utilizing CRM software to track customer interactions and follow up on leads.
Providing feedback to management regarding customer trends and service issues.
Ensuring compliance with company policies and procedures during all customer interactions.
Participating in training sessions to enhance product knowledge and customer service skills.

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