Commerce

Online shop administrator

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Description of job position

Overseeing the daily operations of the online shop, ensuring a smooth customer experience.
Managing product listings, including adding new products, updating descriptions, and optimizing images.
Monitoring inventory levels and coordinating with suppliers to restock items as needed.
Processing customer orders and ensuring timely fulfillment and shipping.
Handling customer inquiries and resolving issues via email, chat, and phone in a professional manner.
Implementing promotional strategies and marketing campaigns to drive online sales.
Analyzing sales data and website traffic to identify trends and improve performance.
Collaborating with the marketing team to enhance the online presence of the shop.
Maintaining accurate records of sales, returns, and customer interactions.
Ensuring compliance with e-commerce regulations and standards for online sales.
Utilizing e-commerce platforms and software to streamline operations and improve efficiency.
Providing regular reports on performance metrics and suggesting improvements.
Assisting with the development and maintenance of the online shop’s user interface for optimal customer engagement.