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- Performing or ensuring the sightings of damaged or destroyed things, including the completion of the relevant documentation.
- Communicating with clients, involved or invited persons, public authorities and external contracting partners with the aim of ensuring all the documents necessary for a comprehensive assessment of a claim.
- Assessing client claims for indemnification under the applicable legal regulations and insurance contract and informing clients about the outcome.
- Determining the amount of indemnification reserve and the amount of indemnification in accordance with applicable legal regulations, internal regulations and insurance contract and the delivering the insurance benefits to clients.
- Preparing documentation for the regression procedures.
- Handling complaints and appeals from clients.
- Providing professional consulting services to clients and other sections of the company in matters related to the settlement of claims in the given class of insurance.
- Updating the appropriate forms, internal regulations and directives.
