Customer Support

Customer service analyst

Gross salary in Papua New Guinea is

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80% of people earn:

27K - 50K PGK

10% earn less lthan 27K PGK

10% earns more than 50K PGK

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Paylab.com salary survey, 80% of people on the Customer service analyst position in the Papua New Guinea earn between 27,024 PGK and 49,884 PGK annually gross.

10% of employees earn less than 27,024 PGK and 10% of people earn more than 49,884 PGK.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Analyzing customer service data to identify trends, patterns, and areas for improvement.
Monitoring and evaluating customer interactions to ensure quality and adherence to service standards.
Collaborating with cross-functional teams to develop strategies that enhance customer satisfaction and loyalty.
Preparing detailed reports and presentations on customer feedback and service performance metrics.
Conducting root cause analysis for customer complaints and implementing corrective actions.
Assisting in the development and implementation of customer service policies and procedures.
Providing support and training to customer service representatives to improve service delivery.
Utilizing customer relationship management (CRM) tools to track interactions and gather insights.
Participating in customer service initiatives and projects aimed at improving overall service efficiency.
Staying updated on industry trends and best practices to recommend innovative solutions for customer engagement.

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The most common career path of an employee

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Position Customer service analyst - Customer Support in the labour market

In the salary ranking,
the job position takes

575. place

Women representation in position

n/a

Average age of respondent by position

n/a

813. place

Nursery School Teacher Assistant

Education, Science & Research

13,536 - 30,228 PGK

576. place

Construction Plant Operator

Construction & Real Estate

18,828 - 60,888 PGK

575. place

Customer service analyst

Customer Support

27,024 - 49,884 PGK

574. place

Postal Delivery Worker

Telecommunications

16,125 - 64,881 PGK

1. place

Chief Executive Officer

Top Management

61,128 - 292,536 PGK

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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