Salary data for country: Philippines
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Customer Support

Call Center Supervisor

Gross salary in Philippines is
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80% of people earn:
21K - 65K PHP
10% earn less lthan 21K PHP
10% earns more than 65K PHP

Salaries in the survey are expressed in gross.

Based on the Paylab.com salary survey, 80% of people on the Call Center Supervisor position in the Philippines earn between 21,268 PHP and 64,994 PHP monthly gross.

10% of employees earn less than 21,268 PHP and 10% of people earn more than 64,994 PHP.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

  • Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
  • Supervising and training call center agents to enhance their performance and customer service skills.
  • Monitoring call metrics and performance indicators to identify areas for improvement.
  • Handling escalated customer inquiries and resolving complex issues in a timely manner.
  • Developing and implementing policies and procedures to improve service quality and operational efficiency.
  • Conducting regular performance evaluations and providing constructive feedback to team members.
  • Ensuring compliance with company policies and industry regulations.
  • Collaborating with other departments to address customer needs and improve service offerings.
  • Preparing reports on call center performance, customer feedback, and team productivity.
  • Fostering a positive work environment that encourages teamwork and employee engagement.
  • Assisting in the recruitment and onboarding process of new call center staff.
  • Staying informed about industry trends and best practices to enhance service delivery.

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Position Call Center Supervisor - Customer Support in the labour market

In the salary ranking,
the job position takes

334. place

Women representation in position

n/a

Average age of respondent by position

n/a

813. place

Nursery School Teacher Assistant

Education, Science & Research

Salary group 1

12,169 - 26,496 PHP

335. place

HR Consultant

Human Resources

Salary group 2

22,311 - 63,193 PHP

334. place

Call Center Supervisor

Customer Support

Salary group 2

21,268 - 64,994 PHP

333. place

Axeman

Water Management, Forestry, Environment

Salary group 2

25,526 - 59,137 PHP

1. place

Country Manager/Director

Top Management

Salary group 3

31,817 - 280,678 PHP

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