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- Monitoring and identifying incidents in real-time.
- Rapid and effective response to incidents with minimal operational impact.
- Analyzing and identifying the root causes of incidents.
- Coordinating with various teams for effective incident resolution.
- Maintaining detailed records of incidents and actions taken.
- Developing and implementing steps to prevent incident recurrence.
- Providing training and guidance to employees on best practices for incident management.
- Continuously evaluating and improving existing incident resolution processes and policies.
- Managing escalated issues and ensuring swift resolution.
- Ensuring effective communication during incidents.
- Regularly reporting to management on incidents and actions taken.
- Coordinating with suppliers and external partners in incident resolution.
- Developing and testing emergency management plans.
- Initiating projects to improve the organization's resilience and response capabilities.
