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Salary data for country: Russia
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Management

Salary for position Head of Customer Support in Russia

Gross salary in Russia is
An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:
447K - 1.8M RUB
10% earn less lthan 447K RUB
10% earns more than 1.8M RUB
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Salaries in the survey are expressed in gross.

Based on the Paylab.com salary survey, 80% of people on the Head of Customer Support position in the Russia earn between 446,844 RUB and 1,833,204 RUB annually gross.

10% of employees earn less than 446,844 RUB and 10% of people earn more than 1,833,204 RUB.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.
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What kind of work does Head of Customer Support typically do

  • Responsibility for leading the customer support team
  • Strategy creation, customer support direction and subsequent implementation,
  • Support, team coaching, solving demanding customers
  • Track the resolution of customer issues from receipt to resolution
  • Improving services, increasing customer engagement and facilitating organic growth
  • Resolving complaints and creating reports
  • Providing information to the company's customers, telephone and e-mail communication
  • Improving the efficiency of customer support and creating methodological guidelines for contact with customers

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The most common career path of an employee

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Position Head of Customer Support in the labour market

In the salary ranking,
the job position takes

176. place

Women representation in position

n/a

Average age of respondent by position

n/a

703. place

Nursery School Teacher Assistant

Education, Science & Research

Salary group 1

252,672 - 561,684 RUB

177. place

Lawyer

Law & Legislation

Salary group 2

576,588 - 1,645,416 RUB

176. place

Head of Customer Support

Management

Salary group 2

446,844 - 1,833,204 RUB

175. place

Auditor

Economy, Finance, Accountancy

Salary group 2

544,680 - 1,691,592 RUB

1. place

Chief Executive Officer

Top Management

Salary group 3

1,095,228 - 5,320,992 RUB

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Frequently asked Questions

Frequently asked questions and answers about the salary for the position Head of Customer Support.

The total gross salary for the position Head of Customer Support ranges between 29,583 RUB and 278,875 RUB per month. For an accurate comparison, we recommend checking your salary through the questionnaire on Paylab.com to get a more precise view of the salary, considering the region where you work.

The highest-earning employees in the position Head of Customer Support have a total gross salary of at least 152,767 RUB per month.

10% of the highest-earning employees in this position have a total gross salary higher than 152,767 RUB per month, and 10% of the lowest-earning employees in this position have a total gross salary lower than 37,237 RUB per month. By participating in our salary survey, you will get an accurate comparison of your salary with the market average, considering the region where you work.

After working for 5 years, the position Head of Customer Support earns 106,378 RUB per month gross.

You need to be well prepared for salary negotiations. During salary negotiation, we recommend focusing on the following aspects:
  • find out the current market value of the position – on Paylab.com you can check it for free and anonymously
  • highlight your experience and achievements – it is good to time the salary discussion well
  • expanded responsibilities – if you work beyond your role and assigned duties
  • prepare alternatives – if a salary increase is not possible, there are other options (bonuses, extra vacation, etc.)

The salary data comes from a pay survey where everyone can anonymously compare their salary with other employees working in the same position. We clean and process this data according to our methodology. For the position Head of Customer Support, we currently have less than 20 verified respondents collected.