Management

Head of Customer Support

Gross salary in Uganda is

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80% of people earn:

992K - 4.9M UGX

10% earn less lthan 992K UGX

10% earns more than 4.9M UGX

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Paylab.com salary survey, 80% of people on the Head of Customer Support position in the Uganda earn between 992,421 UGX and 4,878,710 UGX monthly gross.

10% of employees earn less than 992,421 UGX and 10% of people earn more than 4,878,710 UGX.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Responsibility for leading the customer support team
Strategy creation, customer support direction and subsequent implementation,
Support, team coaching, solving demanding customers
Track the resolution of customer issues from receipt to resolution
Improving services, increasing customer engagement and facilitating organic growth
Resolving complaints and creating reports
Providing information to the company's customers, telephone and e-mail communication
Improving the efficiency of customer support and creating methodological guidelines for contact with customers

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The most common career path of an employee

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Position Head of Customer Support - Management in the labour market

In the salary ranking,
the job position takes

227. place

Women representation in position

n/a

Average age of respondent by position

n/a

812. place

Nursery School Teacher Assistant

Education, Science & Research

683,853 - 1,492,802 UGX

228. place

Switching Network Development Specialist

Telecommunications

1,481,057 - 4,166,474 UGX

227. place

Head of Customer Support

Management

992,421 - 4,878,710 UGX

226. place

Systems Administrator

Information Technology

1,415,072 - 4,262,460 UGX

1. place

Chief Executive Officer

Top Management

2,383,329 - 12,799,711 UGX

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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