Salary data for country: Uruguay
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Customer Support

Call Center Supervisor

Gross salary in Uruguay is
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80% of people earn:
17K - 53K UYU
10% earn less lthan 17K UYU
10% earns more than 53K UYU

Salaries in the survey are expressed in gross.

Based on the Paylab.com salary survey, 80% of people on the Call Center Supervisor position in the Uruguay earn between 16,941 UYU and 53,430 UYU monthly gross.

10% of employees earn less than 16,941 UYU and 10% of people earn more than 53,430 UYU.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

  • Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
  • Supervising and training call center agents to enhance their performance and customer service skills.
  • Monitoring call metrics and performance indicators to identify areas for improvement.
  • Handling escalated customer inquiries and resolving complex issues in a timely manner.
  • Developing and implementing policies and procedures to improve service quality and operational efficiency.
  • Conducting regular performance evaluations and providing constructive feedback to team members.
  • Ensuring compliance with company policies and industry regulations.
  • Collaborating with other departments to address customer needs and improve service offerings.
  • Preparing reports on call center performance, customer feedback, and team productivity.
  • Fostering a positive work environment that encourages teamwork and employee engagement.
  • Assisting in the recruitment and onboarding process of new call center staff.
  • Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

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Position Call Center Supervisor - Customer Support in the labour market

In the salary ranking,
the job position takes

325. place

Women representation in position

n/a

Average age of respondent by position

n/a

813. place

Nursery School Teacher Assistant

Education, Science & Research

Salary group 1

15,000 - 21,648 UYU

326. place

Design Technician

Production

Salary group 2

325. place

Call Center Supervisor

Customer Support

Salary group 2

16,941 - 53,430 UYU

324. place

ICT-specialist

Information Technology

Salary group 2

21,049 - 47,783 UYU

1. place

Chief Executive Officer

Top Management

Salary group 3

40,554 - 188,676 UYU

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