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- Answering incoming calls and providing information about services to interested customers.
- Handling customer inquiries and resolving complaints related to services.
- Conducting outbound calls for service promotion and sales.
- Maintaining accurate records of customer interactions and transactions.
- Compiling and managing statistics on call volumes and service requests.
- Collaborating with team members to improve service delivery and customer satisfaction.
- Utilizing CRM software to track customer interactions and follow up on leads.
- Providing feedback to management regarding customer trends and service issues.
- Ensuring compliance with company policies and procedures during all customer interactions.
- Participating in training sessions to enhance product knowledge and customer service skills.
