Customer Support

Call Operator

Gross salary in Zambia is

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80% of people earn:

144 - 410 USD

10% earn less lthan 144 USD

10% earns more than 410 USD

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Paylab.com salary survey, 80% of people on the Call Operator position in the Zambia earn between 144 USD and 410 USD monthly gross.

10% of employees earn less than 144 USD and 10% of people earn more than 410 USD.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Answering incoming calls and providing information about services to interested customers.
Handling customer inquiries and resolving complaints related to services.
Conducting outbound calls for service promotion and sales.
Maintaining accurate records of customer interactions and transactions.
Compiling and managing statistics on call volumes and service requests.
Collaborating with team members to improve service delivery and customer satisfaction.
Utilizing CRM software to track customer interactions and follow up on leads.
Providing feedback to management regarding customer trends and service issues.
Ensuring compliance with company policies and procedures during all customer interactions.
Participating in training sessions to enhance product knowledge and customer service skills.

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The most common career path of an employee

The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.

Position Call Operator - Customer Support in the labour market

In the salary ranking,
the job position takes

661. place

Women representation in position

n/a

Average age of respondent by position

n/a

813. place

Nursery School Teacher Assistant

Education, Science & Research

105 - 227 USD

662. place

Music and Art School Teacher

Education, Science & Research

198 - 339 USD

661. place

Call Operator

Customer Support

144 - 410 USD

660. place

Secretary of health department

Medicine & Social Care

152 - 399 USD

1. place

Chief Executive Officer

Top Management

460 - 2,574 USD

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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